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General Terms and Conditions of Sale

Article 1 – Object :

The general conditions of sales described hereafter, consultable on the Internet site of the Company at the following address: detail the rights and obligations of the company and its customers within the framework of the distribution of its products according to the following methods:

Within the framework of a store on line on the site allowing to make retail sale of objects or products of body hygiene. Any service accomplished by the NATURALIS FLORES company implies the adhesion without reserve of the purchaser to the present general conditions of sale.

Article 2 – Presentation of the products:

The characteristics of the products offered to the sale are presented in the heading “The store” of our site. The photographs do not enter the contractual field. The responsibility of the company NATURALIS FLORES cannot be committed if errors were introduced there. All the texts and images presented on the site of the company NATURALIS FLORES are reserved, for the whole world, under the copyright and intellectual property; their reproduction, even partial, is strictly prohibited.

The services of box by subscription and retail sales are accessible 24 hours a day, 7 days a week, except in case of voluntary interruption to ensure the maintenance of the site or in case of force majeure such as war, riots, insurrection, social unrest, strikes of any kind, etc.

NATURALIS FLORES SAS is bound by an obligation of means, and cannot be held responsible for any damage of any kind resulting from the unavailability of the Website. In case of inaccessibility, please send an email to

Article 3 – Duration of validity of the offers of sale:

The products are offered for sale while stocks last. In the event of order of a product become unavailable, the customer will be informed of this unavailability, as soon as possible, by electronic mail or telephone.

Article 4 – Price of the products:

The heading “The store” of our site indicates the prices in euros all inclusive of tax, excluding shipping costs for the store. The amount of the VAT is specified during the selection of a product by the customer and the carriage costs appear on the screen at the end of the selection of the various products by the customer. NATURALIS FLORES reserves the right to modify its prices at any time, but the ordered products are invoiced at the price in force at the time of the recording of the order. The proposed prices include the discounts and rebates that the company NATURALIS FLORES would have to grant taking into account its results or the assumption of responsibility by the purchaser of certain services. No discount will be granted in the event of anticipated payment. The products remain the property of the NATURALIS FLORES company until the complete payment of the price.

Article 5 – Order:

The customer validates his order when he activates the link “Order” at the bottom of the page “Validation of the order” after having accepted the present conditions of sale. Before this validation, it is systematically proposed to the customer to check each element of his order; he can thus correct his possible errors. NATURALIS FLORES confirms the order by e-mail; this information includes all the elements of the order. The rights of retractation are specified in the Article 7. The data recorded by the company NATURALIS FLORES constitutes the proof of the nature, the contents and the date of the order. The order is archived by NATURALIS FLORES under the conditions and within the legal deadlines; the customer can access this archiving by contacting the Customer Relations department.

Article 6 – Terms of payment:

All orders, regardless of their origin, are payable in Euros. The payment of the orders is carried out by bank card at the time of the order.

Article 7 – Time of withdrawal:

The Buyer has a period of fourteen clear days, from the receipt of the products, to exercise his right of withdrawal by registered letter with acknowledgment of receipt to the address of the headquarters, without having to justify reasons or pay penalties, except, where appropriate, the cost of return. If the fourteen-day period expires on a Saturday, Sunday or public holiday, it is extended until the next working day. In case of exercise of the right of withdrawal, the company refunds the Buyer of the totality of the paid sums, as soon as possible and at the latest in the fourteen days following the date on which this right was exercised. The product must be returned unopened if it has been received beforehand.

Article 8 – Delivery:

The products are delivered to the delivery address indicated during the ordering process by the Customer, within the time indicated on the order validation page. In case of delay in shipping, an email will be sent to the Customer to inform him of a possible consequence on the delivery time indicated on the site. If the address indicated by the Customer at the time of the order is erroneous, NATURALIS FLORES cannot be held responsible for the non-reception of the parcel by the Customer. In all cases, if the parcel is returned to the sender, a second delivery will be made at the expense of the Customer. If the package is returned to the sender again, it will not be returned to the Customer and the amount corresponding to this order, including any additional delivery fees, will remain with NATURALIS FLORES SAS. The transfer of the risks takes place with the delivery. Please note that we do not deliver to French overseas departments and territories.

Article 9 – Return :

The customer has 7 days to make a request by e-mail in case of damaged or missing products at the following address:

The returns are to be carried out in their state of origin and complete (packing, accessories, note) within 14 days to NATURALIS FLORES – 5, clos Pié d’Autry 13190 ALLAUCH. NATURALIS FLORES commits itself to send back to the Customer, in case of reality of the damage, the same product or an equivalent product according to the available stock. The Customer will not be able to ask any other compensation. In case of non-respect of the delay, or of the conditions of packaging, the return is considered as cancelled and the Customer will have to keep the product.

Article 10 – Responsibility:

All the information present on the site relating to the whole of the products put on sale on the site come from the manufacturers, producers and suppliers. The NATURALIS FLORES company could not be held for person in charge of the consequences which can result from the knowledge or the use of this information. NATURALIS FLORES cannot be held responsible for damages resulting from the misuse of the purchased product. Finally, NATURALIS FLORES cannot be held responsible for any inconveniences or damages inherent to the use of the Internet, such as a break in service, an external intrusion, or the presence of computer viruses.

Article 11 – Applicable law in case of disputes

The present conditions of sale are subjected to the French law.

Article 12 – Deactivation of the customer account:

The company NATURALIS FLORES reserves the right to deactivate the customer account in the event of non-observance of the present GCS: false information with the creation of the account, incidents of payment. The company NATURALIS FLORES will inform the Customer by e-mail of the deactivation of the account.

Article 13 – Intellectual property:

All elements of the website are and remain the exclusive intellectual property of NATURALIS FLORES. No one is authorized to reproduce, exploit, rebroadcast, or use in any capacity whatsoever, even partially, the elements of the site whether they are software, visual or sound. Any simple link or hypertext link is strictly prohibited without the express written consent of NATURALIS FLORES.

Article 14 – Personal data:

NATURALIS FLORES reserves the right to collect personal information about the Customer. They are necessary for the management of the order, as well as for the improvement of the services and information addressed to the customer. It may also be transmitted to companies that contribute to this relationship, such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations. In accordance with the law of January 6, 1978, modified by the law n°2004-801 of August 6, 2004, you have a right of access, of correction and opposition to the nominative information and the personal data concerning you.

Article 15 – Customer relations – After-sales service:

The website is published by the Société a Action Simplifiée (SAS) NATURALIS FLORES with a capital of 1000 euros whose head office is located at 10, avenue de l’Europe 94350 Villiers sur Marne registered in the Créteil Trade and Companies Register under the number 899 054 225.

The VAT number is FR 87 890 542 25

To contact NATURALIS FLORES you can send us an email at the following address :